Archive for UGC

Project: Improve engagement on Twitter

Link: @OCReggie on Twitter

As part of my social work, I am working on reinvigorating the OCRegister’s main Twitter account @OCReggie.

One change is I added two new people to the account’s management crew (we now have eight). This allows for one permanent sub and for one person to be the on-call night and weekends person (alerts are sent by our newsroom editors, but this person jumps in to listen and help people during big off-hours events). The two new people lets us have more people available during disaster times (such as wildfires) and to embed social into the newsroom’s core, rather than just being managed by geeks (like myself) in the corner.

I also sent out my goals and thinking behind the account and I’m following up with staff to make sure the account is less formulaic and more engaging.

Why does OCReggie exist?

  • To learn about the community (story ideas, reader-generated content we should include in our publications, topics we should cover, sources)
  • To enrich the community (send alerts about breaking news, help people find answers, begin or join in on conversations about o.c.’s daily interesting news and information).

I’d like for us to do more of the following:

  • Listening to people
  • Talking with people
  • Finding story, source, topic and content ideas
  • Sending out relevant content – not just OCRegister staff-created content

Project: Building an audience-focused newsroom

As part of improving how we engage with audiences and how we serve mobile and social audiences, I am working with newsroom management to change the workflow and expectations for reporters, photographers and editors.

The newsroom’s first large transition during my time was from print-only to web-first. The newsroom’s new movement is to be audience-focused evenly across multiple channels.

The image at left shows the workflow steps for every journalist in delivering to our many audiences (print, web, mobile and social).

Project: Revise disaster plan

As part of my new mobile and social position in the newsroom I led a collaborative effort to revise the Register’s disaster plan.

In the past, the Register has had two normal work modes: general news coverage and big breaking news coverage. One of the main efforts with the new disaster plan was to make the Register’s coverage of every day and small breaking news coverage mirror the way we cover large wildfires and mudslides. Mirroring our disaster workflow with every day workflow will ensure more consistency and better preparedness among newsroom staff.

We also adjusted the disaster plan to account for an increasingly mobile audience who want breaking news alerts and more timely information available on phones. More staff was trained on how to send breaking news text alerts and we added alerts channels just for wildfire updates and mudslide updates.

The disaster plan was also updated to make social reporting, public service and customer service a role fulfilled by newsroom reporters and editors rather than just the web team. During large disaster events the Register will staff one reporter who only reports using information and sources found online and in social networks – rather than sending every reporter out to the field.

Project: #shareoc system for user-generated content

Link: ShareOC alpha test

One of my main frustrations is that all efforts to allow Register’s to share content have not been as successful as hoped for. So, I set out on brainstorming over a few weeks about why those efforts failed. Rather than being upset about the situation, I wanted to do something about it. I wanted to come up with my idea for user content.

My idea is #shareoc. Rather than building a website, or a mobile app, or a group on a social networking site – I want to build a system. And, I want the focus to be about why people share content.

My ideas on why people share content:

Status: People naturally want to be seen as having some sort of worth by other people. This is not about people being conceded – but it is about having ideas and contributions validated by the community.

Results: People want to share something so that it impacts someone else. People tweet about being stuck in a bad accident so they can complain and so that others might be able to be saved from sitting in the same traffic. People report potholes to city hall so that the potholes can be fixed.

With ShareOC – I want to provide a way for people to easily share content with the Register’s valuable audiences. I want the system to be built across channels – rather than being based around one thing (like how iReport is built around a website – which means less social and mobile integration at the core level).

Thanks for following and we’ll see how the project goes!

Clip: 7.2 Mexico earthquake jars O.C.

Link: 7.2 Mexico earthquake jars O.C.

Link: Round-up of tweets about San Diego earthquake

Link: O.C. residents roll with the quake

I was working a Sunday night cops reporting shift when suddenly the building started shaking. A normal Sunday shift turned into a quake shift. While the building kept shaking I tweeted this: “Wow – #earthquake felt here in Santa Ana at the Register. Still feel it movin. Details to come.” Once the shaking stopped, I sent another tweet linking to the USGS quake information page and sent a text message to the breaking news SMS subscribers. I sent more tweets – retweeting others’ tweets and asking for damage information, personal stories and user-generated content. In some cases, I found user content on Twitter and asked if we could use it. I sent this tweet asking for us to use a video of pool water splashing during the quake — the same video you see that we were able to embed in this main quake story.

Without Twitter and people geotagging their tweets via mobile devices — my coverage would have been 25 percent as valuable. I was able to round-up tweets about the quake – specific to Orange County.

My favorite piece of reporting was my round up linked above and titled “O.C. residents roll with the quake.” The quake did little to no damage in Orange County, but it still created interesting stories. Editors were asking me to go drive around the county and look for stories. I was able to prove with this round-up of four stories that Twitter is a more effective tool (in some cases) than driving around and looking for stuff.